Terms & conditions
Clear terms
before you book.
These terms apply when you use 4S Icon to reserve accommodation or request excursions, airport transfers and flight assistance.
Last updated · 5 September 2026Stay reservations
When live availability is shown for a 4S Icon stay, submitting the reservation allocates an available physical room and creates a temporary payment hold. A stay becomes confirmed when at least the required 25% deposit is successfully recorded before the hold expires.
Trips, transfers and flights are requests
Excursion, airport-transfer and flight-assistance submissions are requests, not instant confirmations. Availability, final price and service details are confirmed by the 4S team. If the requested option is unavailable, the team may offer the nearest suitable alternative for your approval.
Prices and availability
Stay prices shown as bookable are linked to the current direct selling rate and live room inventory. Trip, transfer and flight prices may be starting or indicative prices until the service is reviewed. Availability and third-party supplier pricing can change before a service request is confirmed.
Accuracy of information
You are responsible for providing accurate guest names, contact details, dates, passenger counts, child ages where requested and flight information. Additional costs caused by incorrect or incomplete information may be charged where a supplier or service provider applies them.
Payments
Online stay reservations require at least a 25% deposit within the stated hold period. Other services may have a different amount, deadline or payment method, which will be communicated when the service is confirmed.
Cancellations and changes
Active 4S Icon stays, including reservations still awaiting the minimum payment, can be managed from My Bookings while check-in is still 5 or more calendar days away. Once the stay is 4 calendar days away, the online cancellation and change controls close. Third-party services may have separate supplier rules. See the Booking & Cancellation Policy for the full process.
Third-party services
Some travel services are provided by independent airlines, transport operators or excursion providers. 4S coordinates the request or booking, but supplier-specific operating, safety, schedule and cancellation rules may also apply.
Contact
If anything in a reservation, request or confirmation is unclear, contact the team before travel on 201006349919.